Years ago I worked as a machinist for Aero Metals, which was a small but growing manufacturing corporation in La Porte, Indiana. The company was locally owned and even though I worked the grave-yard shift from 11:00 PM to 7:00 AM, I met the owner on several occasions when he came in early in the morning. He would stop by to ask how everything was going, if I had any concerns, and other questions like that.
At the time I didn’t have any idea of what this guy was doing. I just figured that he was making sure every person was doing their job since he was the owner and the person who ultimately was writing the paychecks. Twenty years later and with a lot of ministry experience, I have a different perspective.
From the Office to the Floor
You might recall watching the show Undercover Boss which runs on CBS television. The show is about a boss, usually the CEO of a very large and lucrative corporation who puts on a disguise and then does the job among those doing the manual labor. He or She, the head honcho becomes one of the store clerks, the delivery person, the food server, the warehouse personnel, etc…
As the boss does this, he or she engages in real conversation with the employees about the job and about their life. In doing so, these CEOs become aware of the struggles and challenges their employees face, both on the job and in their own personal lives. With awareness, each CEO is able to intelligently act in a way that positively affects their employees personal lives while also affecting positive change for the operation of their business.
By going out on the ground floor, listening and learning to the employees, the boss is able to serve the employees in a way that is win-win for all involved.
Christ-Like Church Leadership
My friend and fellow minister Fred Liggen* defines leadership as listening, learning, and loving. It is essentially what the undercover bosses are doing (just substitute the word “serve” for “love”). But more importantly, it is the sort of leadership we see from Jesus.
Jesus is among the people, in the fields and at the table with them. He meets people where they’re at and engages in conversation with them their. He is listening, learning, and loving them and therefore he is able to lead them. And according to Luke 22:24-27, we can see how Jesus expected that those who would lead in his kingdom would imitate his model of leadership… “A dispute also started among them over which of them was to be regarded as the greatest. So Jesus said to them, “The kings of the Gentiles lord it over them, and those in authority over them are called ‘benefactors.’ Not so with you; instead the one who is greatest among you must become like the youngest, and the leader like the one who serves. For who is greater, the one who is seated at the table, or the one who serves? Is it not the one who is seated at the table? But I am among you as one who serves.”
Thanks to Jesus, my friend Fred, and a few others, I am convinced more than ever that this is what leadership in the church is. Ministers (Pastors) are not CEOs of their church, neither are the elders/shepherds. They both are called to be servants. Their capacity to lead is in the ability to come out of the office or out of the elders room at the building a gather with the members of the church in their homes, in the hospital room or waiting area, at a park, on the golf-course or in the fishing boat, at a restaurant, at a coffee shop, and even at the pub.
It is in these places where the listening, learning, and loving occurs and that is how servants of God can lead. It is about posture and presence among the people and with the people. This is where leadership happens. This is where church leaders are able to acting a way that blesses the individual lives of the church they serve as well as the church as a whole. It works for the Undercover Boss and it will certainly work for the minister or shepherd of the church who comes clothed in nothing but the love and humility of Jesus Christ.
* I have had a sense of this leadership since following around my friend Ricardo Maia, who is a minister in his homeland of Brazil, as this was Ricardo’s way of leading as a minister. However, it is my friend Fred Liggen, who serves as the minister of the Williamsburg Christian Church, is the first person I know to use the phrase “Listening, Learning, and Loving = Leadership.” Both men are courageous ministers following Jesus as servants in the kingdom of God.